Privacy Policy

This Privacy Policy explains how CNCTAL collects, uses and protects information when you visit our website, submit an inquiry, upload drawings or contact us for CNC machining services.

1. Who We Are

CNCTAL is the website of Dongguan Gemini Hardware Products Co., Ltd., a precision CNC machining manufacturer located in Dongguan, Guangdong, China.

2. Information We Collect

When you use our website or contact us, we may collect the following information:

• Your name, company name and job title
• Email address, phone number or WhatsApp contact
• Country or region
• Project details, material requirements, quantities and delivery requirements
• Uploaded files, including 2D drawings, 3D CAD files, STEP/STP files, PDFs, images or related technical documents
• Website usage data such as pages visited, browser type, device information and approximate location

3. How We Use Your Information

We use your information for the following purposes:

• To review your CNC machining inquiry
• To provide quotations, technical feedback and lead time estimates
• To communicate with you about your project
• To improve our website, services and customer experience
• To maintain business records and comply with legal obligations
• To protect our website from spam, fraud or misuse

4. CAD Files, Drawings and Confidential Information

Any drawings, CAD files, product designs or technical documents submitted to CNCTAL are treated as confidential project information. We do not sell, publish or share your technical files with unrelated third parties.

Your files may be reviewed internally by our engineering, quotation, production and quality teams for manufacturing evaluation, quotation and order fulfillment.

5. Cookies and Analytics

Our website may use cookies and similar technologies to improve website performance, understand visitor behavior and enhance user experience.

We may use Google Analytics to understand website traffic and user interaction. Google requires website owners using Google Analytics to disclose how Analytics collects and processes data. Google Analytics may collect information such as session statistics, device/browser information, approximate location and on-site activity. Google states that Google Analytics does not log or store individual IP addresses from EU, Switzerland or UK users.

6. Contact Forms and Email Communication

When you submit a contact form or send us an email, the information you provide is used to respond to your inquiry and provide CNC machining related services. We may keep this communication for business, quotation and customer service records.

7. Sharing of Information

We do not sell your personal information. We may share limited information only when necessary with:

• Internal CNCTAL staff involved in quotation, engineering, production or customer service
• Trusted service providers such as website hosting, email, analytics or file storage providers
• Logistics providers when shipping is required
• Legal or regulatory authorities when required by law

8. Data Retention

We keep personal information and project records only as long as necessary for quotation, communication, order processing, customer support, legal compliance and business record purposes.

9. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse or disclosure. However, no method of internet transmission or electronic storage is completely secure.

10. International Data Transfers

As CNCTAL is located in China and serves customers worldwide, your information may be transferred to and processed in China or other countries where our service providers operate.

11. Your Rights

Depending on your location and applicable privacy laws, you may have rights to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information below.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

13. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.

14. Contact Us